Return & Refund Policy
Last updated: October 18, 2026
We want you to feel great about every order from Her Patch Palace. This Return & Refund Policy explains our 30-day guarantee, what it covers, and how to use it. It applies to purchases made on herpatchpalace.com and is part of our Terms of Service.
1. OUR 30-DAY MONEY-BACK GUARANTEE
If you're not happy with your patches for any reason, email us within 30 days of the date your order was delivered and we'll make it right — a replacement, a store credit, or a full refund of the product price to your original payment method. Yes, even if the package is opened; we know you have to try them to love them.
2. WHAT THE GUARANTEE COVERS
- The guarantee applies to your purchase of a product, one claim per product per household. (Try it, and if it's not for you, we'll refund it — but we can't refund the same product again on a reorder.)
- Items marked final sale or clearance at checkout are not eligible for the guarantee, except where they arrive damaged, defective, or incorrect.
- Orders placed for resale, bulk orders, and claims that show a pattern of abuse are not eligible. We may decline claims we reasonably believe are fraudulent.
- Original shipping fees are refundable only when the return is our fault (damaged, defective, or wrong item).
3. HOW TO START A RETURN OR REFUND
- Email Support@herpatchpalace.com with your order number, the product, and a quick note on what wasn't right. Photos help us improve and may be requested.
- We'll reply with next steps. In some cases we may ask you to return unused patches — please don't ship anything until we send return instructions and an address. Anything shipped without instructions can't be tracked to your refund.
- If a return is requested, unopened items should be in their original, unused condition.
4. REFUND PROCESSING
Once your claim is approved (and any requested return is received and inspected), we issue your refund to the original payment method. Refunds typically appear within 7–14 business days, depending on your bank or card issuer. If it's been longer, check with your bank first, then email us and we'll chase it down.
5. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with a photo and your order number. We'll replace it or refund it in full — including shipping — at no cost to you.
6. SUBSCRIPTION ORDERS
You can cancel or pause your subscription at any time from your account or by emailing us; changes apply to any renewal that hasn't been billed yet. If a renewal order was billed but hasn't shipped, we'll cancel and refund it in full. Once a renewal has shipped, the standard 30-day guarantee above applies.
7. BEFORE YOU BUY
Please review the product page — including the Suggested Use, Ingredients, and FAQ sections — before ordering, and email us with any questions. We're happy to help you pick the right patch before checkout.
8. CHARGEBACKS
If something went wrong with your order, please contact us before disputing the charge with your bank — we can almost always resolve it faster than a chargeback can.
9. CHANGES TO THIS POLICY
We may update this policy from time to time; the current version will always be posted here with its “Last updated” date. The policy in effect on your order date applies to that order.
10. CONTACT US
Her Patch Palace LLC
Email: Support@herpatchpalace.com
Our mailing address and phone number will be posted here once available. Please do not ship a return without emailing us first for instructions.