Privacy Policy

Last updated: October 18, 2026

This Privacy Policy explains how Her Patch Palace LLC (“Her Patch Palace,” “we,” “us,” or “our”) collects, uses, and shares information when you visit herpatchpalace.com (the “Site”), purchase our wellness patches, or communicate with us. It should be read together with our Terms of Service. By using the Site, you agree to the practices described below.

1. SCOPE OF THIS POLICY

This Policy applies to everyone who browses the Site, creates an account, places an order, subscribes to our communications, or contacts our support team. It does not apply to third-party websites or services that we link to but do not control.

2. INFORMATION WE COLLECT

A. Information You Give Us

  • Contact & account details — your name, email address, phone number, and password if you create an account.
  • Order details — shipping and billing addresses, products purchased, and order history. Payments are processed by Shopify and our payment providers; we never see or store your full card number.
  • Messages — anything you send us by email, chat, SMS, social media, or through a form, including photos you attach (for example, with a refund request).
  • Reviews & content — reviews, ratings, photos, and survey answers you choose to submit.

B. Information Collected Automatically

  • Device & usage data — IP address, browser and device type, operating system, referring pages, pages viewed, and the dates and times of visits.
  • Cookies & similar tools — we and our partners use cookies, pixels, and analytics tools to keep your cart working, measure traffic, and understand which pages are useful. You can limit cookies in your browser settings; some Site features may stop working as intended.

3. HOW WE USE YOUR INFORMATION

  • To process and deliver your orders, manage subscriptions, and send order updates.
  • To answer your questions and provide customer support.
  • To send marketing emails or texts where you have agreed to receive them — you can opt out at any time.
  • To improve the Site, our products, and our marketing through research and analytics.
  • To detect and prevent fraud, abuse of our guarantee, and security issues.
  • To comply with law, enforce our Terms, and protect our rights and the safety of our customers.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for money. We share it only in these situations:

A. Service Providers

With companies that help us run the store — for example Shopify (our e-commerce platform), payment processors, shipping carriers, email and SMS platforms, our product-review platform, and analytics and advertising partners. These providers may only use your information to perform services for us.

B. Legal Reasons

When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, our customers, or the public.

C. Business Transfers

If Her Patch Palace LLC is involved in a merger, acquisition, financing, or sale of assets, customer information may transfer as part of that transaction.

D. With Your Direction

Whenever you ask us to share something or give consent.

Note: Some advertising cookies may be treated as “sharing” or “targeted advertising” under certain state laws. Section 6 explains how to opt out.

5. HOW WE STORE AND PROTECT YOUR INFORMATION

A. Security

We use reasonable administrative, technical, and physical safeguards — including encryption in transit on the Site and restricted internal access — to protect your information. No online service can promise perfect security, so please keep your account password private.

B. Retention

We keep personal information only as long as we need it for the purposes above — for example, to maintain order records, resolve disputes, or satisfy tax and accounting rules — and then delete or de-identify it.

6. YOUR RIGHTS AND CHOICES

A. Everyone

  • Email us at Support@herpatchpalace.com to review, update, or correct your information.
  • Use the “unsubscribe” link in any marketing email, or reply STOP to any marketing text.
  • Manage cookies through your browser settings.

B. U.S. State Privacy Rights

Depending on where you live (including California, Colorado, Connecticut, Texas, Utah, Virginia, and other states with consumer privacy laws), you may have the right to: know what personal information we hold about you and receive a copy; correct inaccurate information; delete your information; opt out of targeted advertising or the “sale”/“sharing” of personal information; and appeal a decision we make about your request. We will never discriminate against you for exercising these rights.

C. California Notice

In the last 12 months we have collected the categories described in Section 2 (identifiers, commercial information, internet activity, and approximate location from IP address). We do not sell personal information for money and do not knowingly collect or share sensitive personal information for inference purposes. California residents may also request details about information disclosed for direct-marketing purposes.

D. Global Privacy Control

Where required by law, we honor opt-out preference signals such as Global Privacy Control (GPC) sent by your browser.

E. Automated Decisions

We do not make decisions with legal or similarly significant effects about you using automated processing without human involvement.

F. How to Exercise Your Rights

Email Support@herpatchpalace.com with the subject line “Privacy Request.” We may need to verify your identity before acting, and we respond within the time required by your state's law (generally 45 days).

7. EMAIL & TEXT MESSAGE COMMUNICATIONS

If you opt in to texts, you consent to receive recurring automated marketing and order-related messages from Her Patch Palace at the number you provided. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to cancel or HELP for help. We do not sell mobile numbers, and we share them only with the platforms that send messages on our behalf.

8. THIRD-PARTY LINKS AND TRACKING

The Site may link to social media and other third-party websites. Their privacy practices are their own, and we encourage you to read their policies. Third-party advertising partners may collect information about your activity over time and across websites to show you relevant ads.

9. CHILDREN

Our products and the Site are intended for adults. You must be at least 18 to make a purchase, and the Site is not directed to children under 13. We do not knowingly collect information from children under 13; if we learn that we have, we will delete it. Parents or guardians may contact us at Support@herpatchpalace.com with any concerns.

10. CHANGES TO THIS POLICY

We may update this Policy from time to time. The newest version will always be posted on this page with its “Last updated” date, and your continued use of the Site after an update means you accept the revised Policy.

11. CONTACT US

Her Patch Palace LLC
Email: Support@herpatchpalace.com

Our mailing address and phone number will be posted here once available. Please do not ship returns anywhere without first emailing us for instructions.